1. General Information

1.1 About Us
Domaine Madrona is a hospitality and event venue located at Domaine Madrona, Ld Coubris d’Amont Nord, 66300 Castelnou, offering accommodations, event spaces, and other related services.

1.2 Acceptance of Terms
By accessing our website, making a reservation, or using our services, you acknowledge and agree to these Terms & Conditions.

1.3 Changes to Terms
Domaine Madrona reserves the right to update or modify these terms at any time. Continued use of our services after updates means you accept the changes.

2. Reservation Inquiries

  • How to Book: Guests interested in staying at Domaine Madrona must submit a booking inquiry via email or phone.

  • Availability: All reservations are subject to availability and confirmation from Domaine Madrona.

  • Agreement Required: Any booking confirmation will be accompanied by a rental agreement outlining the full terms of the stay, including cancellation policies and payment terms.

  • External Booking Platforms: If bookings are made via third-party platforms, their terms and conditions will apply in addition to Domaine Madrona’s policies.

4. Use of the Website

4.1 Intellectual Property

  • All content (text, images, branding) on the website is the property of Domaine Madrona and cannot be copied or used without permission.

4.2 External Links

  • We may link to third-party websites for informational purposes but are not responsible for their content or privacy policies.

4.3 Prohibited Use

  • Users must not engage in any activity that may disrupt the website, attempt to hack into our systems, or misuse content.

5. Privacy & Data Protection

5.1 Personal Data Collection

  • We collect personal information (name, email, phone, booking details) to process reservations and improve services.

  • Your data is handled in compliance with GDPR and is not shared with unauthorized third parties.

5.2 Cookies

  • Our website uses cookies to enhance user experience. Users can manage cookie preferences via browser settings.

For details, please refer to our Privacy Policy.

6. Contact Information

For any inquiries regarding these Terms & Conditions, please contact us:
📍 Domaine Madrona, LD Coubris, d’Amont N, 66300 Castelnou
📧 contact@domainemadrona.com

 

PRIVACY POLICY

Effective Date: 14th March 2025

Domaine Madrona ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and interact with us.

1. Data We Collect

We collect and process different types of personal data, depending on your interactions with us:

1.1 Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Any details you voluntarily share when contacting us via email, phone, or website contact forms

1.2 Information Collected Automatically

When you visit our website, certain data may be collected automatically:

  • Technical information (IP address, browser type, operating system)

  • Website usage data (pages visited, time spent on the site, referral sources)

  • Cookies and tracking technologies (see Section 6 for more details)

We do not collect sensitive personal data (e.g., health, religious beliefs, political views).

2. Purpose of Data Collection

We collect and process data for the following purposes:

  • To respond to inquiries sent via email, phone, or contact forms

  • To provide information about our services and availability

  • To improve our website experience through analytics

  • To comply with legal obligations

We do not use your data for automated decision-making or profiling.

3. Data Sharing & Third-Party Services

Domaine Madrona respects your privacy and only shares data when necessary. Your personal information may be shared in the following cases:

  • Website hosting & analytics providers (to improve our website experience)

  • Legal obligations (if required by law or for security purposes)

  • Third-party platforms (if you inquire or book via external booking sites, their privacy policies will also apply)

We never sell your personal data to third parties.

4. Data Security & Retention

4.1 How We Protect Your Data

We implement security measures such as:

  • SSL encryption for secure browsing

  • Restricted access to personal data

  • Regular system updates to prevent unauthorized access

4.2 How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Inquiries: Up to 1 year after the last contact

  • Transaction-related data: Retained as required for legal or tax compliance

  • Cookies & website usage data: See Section 6

Once data is no longer needed, it is securely deleted.

5. Your Rights (GDPR Compliance)

Under EU General Data Protection Regulation (GDPR), you have the right to:

  • Access your data (request a copy of the information we hold about you)

  • Correct your data (if inaccurate or outdated)

  • Request data deletion (if you no longer want us to store it)

  • Withdraw consent (for marketing communications)

  • Restrict or object to processing (in certain cases)

  • Data portability (request a transfer of your data to another service provider)

To exercise these rights, contact us at contact@domainemadrone.com with a proof of identity.

If you believe your data is being misused, you have the right to lodge a complaint with the CNIL (France’s Data Protection Authority) at https://www.cnil.fr/.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small files stored on your device that help improve website functionality and user experience.

6.2 How We Use Cookies

We use cookies for:

  • Analytics & performance tracking (Google Analytics, etc.)

  • Website functionality (ensuring smooth browsing)

  • Security (detecting and preventing fraud)

6.3 How to Manage Cookies

You can disable or delete cookies in your browser settings. Note that disabling certain cookies may impact website functionality.

For more details, visit www.youronlinechoices.com or the CNIL website: https://www.cnil.fr/.

7. External Links

Our website may include links to third-party websites. Domaine Madrona is not responsible for their privacy policies or data practices. We encourage users to review the privacy policies of these sites before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

9. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, contact us at:

📍 Domaine Madrona, Ld Coubris d’Amont Nord, 66300 Castelnou
📧 contact@domainemadrona.com

Terms and Conditions and Privacy Policy